At Sachin & Babi US, we craft each piece with precision and care, aiming to deliver sophistication that perfectly aligns with your vision. We understand, however, that sometimes an exchange or return is necessary. Our policy is designed to be as graceful and clear as our designs, ensuring your experience remains impeccable from the first click to the final fitting.

Our Return & Exchange Policy

We gladly accept returns and exchanges for eligible items within 15 days of the delivery date. To be eligible, items must be in their original, unworn, unaltered, and pristine condition, with all tags attached and in the original packaging.

Please Note: Due to the delicate and often custom nature of certain special occasion wear, the following items are FINAL SALE and cannot be returned or exchanged:
  • Ball Gowns (including specific styles for Ceremony and Black/Blue color variations)
  • Bridal Separates
  • Custom or Made-to-Order items
  • Any item marked as “Final Sale” at the time of purchase.
This policy helps us maintain the exclusivity and quality expected for such significant moments, from the BRIDE’s walk down the aisle to a guest’s appearance at a Daytime Ceremony or Cocktail soirée.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your order number and details. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
  3. Package Your Item: Securely pack the eligible item(s) in their original packaging, include the original invoice, and clearly mark the RMA number on the outside of the box.
  4. Ship Your Return: Send the package to our returns center. We recommend using a trackable and insured shipping service. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.
  5. Inspection & Processing: Upon receipt, our team will inspect the item(s) (typically within 3-5 business days). Once approved, we will process your exchange or refund.

Return & Exchange Request Template

To streamline your request, please email us using the following format:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sachin & Babi US Customer Care, I would like to request a [Return / Exchange] for my recent order. Order Number: [Your Order Number] Date of Delivery: [MM/DD/YYYY] Item(s) for Return/Exchange: [Item Name, SKU, Size, Color] Reason for Request: [Please provide brief details] Please advise on the next steps and provide the return authorization details. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refunds & Credits

Once your return is approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that your financial institution may require additional time to post the credit to your account.

For exchanges, we will ship the new item once the return is approved. If the new item is of higher value, we will charge the difference. If it is of lower value, we will refund the difference.

International Returns

As we serve a global clientele (excluding certain Asian and remote regions), customers are responsible for any customs duties, taxes, or fees associated with the return shipment. We advise declaring the package as “Returned Goods” to potentially minimize fees. The refund will be for the merchandise value only, excluding original and return shipping costs.

Questions?

Our dedicated customer care team is here to ensure this process is as smooth and secure as your shopping experience. For any questions regarding returns or exchanges, please contact us at [email protected].

Thank you for choosing Sachin & Babi US, where sophisticated style is met with seamless service.

Last Updated: October 26, 2023